Call Center Capabilities

Contact Center Capabilities

  • in excess of 70,000 contact center agent-hours per month
  • 362 outbound contact center stations
  • 80 inbound contact center stations
  • Live 3rd party switching capability
  • Lines per agent ratio of 2.5:1
  • Unlimited script branching capability
  • Edit checking available on all file fields
  • Unlimited file-length handling
  • Wireless remote in-house monitoring
  • Remote monitoring enabled